Improve Your Airport’s Passenger Experience
Go from Ground to Cloud with Airport CX for Canadian Airports of All Sizes
Flight Information Display System (FIDS) and Public Address System (PAS) in one platform
Text-to-speech, speech-to-text, and noise sensing to enhance passenger communication and experience
Scenario planning to enhance operational readiness and safety
Accessibility and multilingual functions to comply with the ACA, ATPDR, and WCAG.
Automation features to focus on providing exceptional service
Role-based UIs with tailored tools and information to increase operator productivity and efficiency
“We would recommend Airport CX to any airport looking to improve their passenger information systems.”
“We look forward to continuing our collaboration with Simpleway.”
Don't just take our word for it
See the transformation for yourself. Watch how Tucson Airport revolutionized its operations and enhanced passenger experiences with Airport CX.
“Airport CX has revolutionized the way we’re able to communicate with our customers.”
Your Airport CX journey starts here - Join or connect
Start FREE Trial
Take advantage of our free demo trial and see how Airport CX can elevate your airport’s passenger experience, from gate announcements to real-time updates. With our easy-to-use platform, you’ll improve communication, reduce delays, and ensure passengers are always informed. From automated announcements to quick updates across multiple channels, Airport CX helps your airport run more smoothly and keeps everyone in the loop.
Ready to make your airport’s operations more efficient and enhance the passenger journey?
Have Questions or Want a Personalized Walkthrough?
Our team is here to help! Whether you want more details or need guidance tailored to your airport’s needs, don’t hesitate to reach out.
Making Airport Information Accessible for Everyone
Airport CX helps airports deliver fully inclusive and accessible passenger information—both visually and audibly. Designed to support the principles of the Accessible Canada Act (ACA), the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), and the Web Content Accessibility Guidelines (WCAG), our system ensures critical updates reach everyone, including travelers who are Deaf, hard of hearing, visually impaired, or speak other languages. From synchronized visual paging to multilingual support and seizure-safe displays, Airport CX turns accessibility standards into everyday ease—for both staff and passengers.
Announcements Everyone Can Catch
Visual Paging mirrors audio announcements, ensuring equal access for all travelers, especially those with hearing impairments.
Address Passengers in Multiple Languages
With 40+ languages and global symbol support, Airport CX makes sure language is never a barrier for passengers at the airport.
WCAG Compliant, Passenger-Centric Design
Our system follows WCAG guidelines to ensure all screens are easy to read, safe for sensitive viewers, and functional in any terminal environment.
Emergency Alerts You Can See & Hear
Audio and text alerts ensure that critical emergency messages reach all travelers, regardless of their needs.
Useful Articles To Read
Enhancing Airport Accessibility with Hearing Loop Integration
Windsor International Airport (YQG) leads the way in inclusive travel as the first airport in Canada to implement large-area hearing loops. Integrated with the Airport CX platform and nnounce’s paging ecosystem, these systems deliver crystal-clear announcements directly to hearing aids, ensuring seamless communication in noisy environments. With real-time synchronization across PA systems and visual displays, YQG sets a new standard for accessibility, making air travel more inclusive for passengers with hearing impairments.
Empowering Airports for Efficient Responses in Critical Situations
Our Scenarios tool enhances preparedness by automating essential visual and audio communications, enabling swift, consistent responses to both routine and emergency situations. With pre-set responses, airports ensure timely and consistent messaging through announcements and display content across the entire airport, activated by just the push of a button.
How Airport CX Can Enhance Accessibility in Canadian Airports Beyond Regulatory Compliance
Learn more about how Simpleway is not just helping Canadian airports to comply but exceed accessibility regulations, setting new standards in the aviation industry.
Modernizing Passenger Information Systems at Windsor International Airport
In 2023, Windsor International Airport engaged us to upgrade their outdated Public Address (PA) and Flight Information Display Systems (FIDS) while minimizing disruptions to daily operations. This was achieved through the deployment of a robust, unified cloud solution, Airport CX, which integrates nearly the full suite of services offered by Simpleway.
How Airports Can Overcome Staff Shortages and Enhance Passenger Boarding Experience
Your airport personnel does not need to worry about selecting the right announcement template, language, or zone, and can focus on other tasks and address problems of individual passengers to increase their passenger experience. The automated way allows for a smoother and more consistent passenger experience, as well as reducing the workload and stress of the staff.
Vancouver International Airport – Breathing fresh air
The Vancouver International Airport (YVR) is counting among our very valued and one of Simpleway’s earliest customers. For over a decade, our software has had the privilege of supporting YVR. Hence, we are pleased to announce the successful completion of a significant software upgrade that meets the latest technology and security standards. In our recent news post, we congratulated YVR for claiming the title of Best Airport in North America at the prestigious Skytrax World Airport Awards once again.
References
Vancouver International Airport
Scope:
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8 languages - Mandarin, Cantonese, Korean, Japanese, Punjabi, English, French, and Spanish |
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OpsUI, GateUI, BaggageUI |
Overview:
Visual paging, Automated boarding announcements operating at 100 gates, 15 kiosks, 5 baggage carousels and 5 operational client stations, integrating our system with 12 separate PA sub-systems allowing calls between each of them.
“Simpleway has deployed knowledgeable and responsive engineers to support the Airport, ensuring reliability of its systems at the Airport.”
- Peter Xie, Senior Technical Analyst, IT, YVR
Calgary International Airport
Scope:
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4 languages |
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GateUI |
Overview:
Call-to-Gate boarding system with automated announcements across 90 gates, using Simpleway’s Gate User Interface for airline-specific messages. Integrated with QSC hardware, QSC Audio, and Q-Sys, enabling dynamic announcements and seamless FIDS integration for visual paging and display management.
“For any organization looking to improve passenger services and optimize operational workflow, we highly recommend working with Simpleway”
- Peter J. Easton, Airport Systems Analyst, IT, YYC
Victoria International Airport
Scope:
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2 languages |
|
GateUI |
Overview:
Gate User Interface deployed across 10 gates, enabling airline-specific pre-recorded announcements with customizable elements to enhance passenger flow. Integrated with the airport’s display system for seamless visual paging and content management, improving efficiency for gate agents and streamlining the boarding process.
Kelowna International Airport
Scope:
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126 screens |
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2 languages + Sign Language |
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GateUI, BaggageUI, TugmanUI |
Overview:
The solution at YLW includes managing content on 126 flight information displays and videowalls, providing comprehensive Text-To-Speech announcements synchronized with sign language videos for passengers with disabilities. The nnounce hardware stack supports audio playback, featuring nnounce ampnode4 amplifiers and nnounce micnode2 paging stations.
Windsor International Airport
Scope:
Overview:
The solution encompasses nearly the entire range of services offered by Simpleway including management and customization of display content such as flight information and videowall advertisements, TTS public announcement services in English & French languages, and integration with nnounce micnode2, micnode mini paging stations, and Tugman.
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2 languages |
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GateUI, BaggageUI, TugmanUI |
“We’ve been very impressed with the support Simpleway has provided throughout the entire process. Their team has been responsive and attentive, always ready to offer expertise and solutions to ensure the system runs smoothly.”
- Rosanna Pellerito, Director of Corporate Services/CFO, YQG
Prince George International Airport
Scope:
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2 languages |
|
GateUI |
Additional features:
Gate User Interface deployed across 4 gates, enabling airline-specific pre-recorded announcements with customizable elements to enhance passenger flow.
Built in Europe. Trusted Worldwide.
For a comprehensive view of our client references outside of Canada, please click here to explore our global projects.
The Perfect Fusion of Airport CX and nnounce Devices
Advanced technology for a seamless and secure airport experience.
Paired with Simpleway's Airport CX, nnounce addresses passenger experience needs for airports of all sizes.
It delivers unparalleled security and frees up operational personnel to focus on individual passenger needs.
Visit nnounce.com to learn more about the platform and its products.
Downloadable Resources
We invite you to download our brochures and product sheets using the links below to help you get acquainted with what we have to offer.
Company brochure
Airport CX product sheet
Contact Us
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Petr Otoupal
CEO of Simpleway
Stephen Blessing
National Sales Manager