Accessibility Solutions for Airports
Clear Communication for Every Passenger
Built with the Accessible Canada Act in Mind
Designed to Support ATPDR Compliance
Follows WCAG Design Best Practices
Enhanced Passenger Experience
Traveling should be an experience that is inclusive of all passengers, regardless of their abilities. At Airport CX, we believe accessible travel is for everyone. Designed to support passengers with diverse needs, our platform provides clear, real-time information across public address (PA) systems and flight information display system (FIDS). This means passengers with hearing or visual impairments, or those who speak different languages, always stay informed, without hassle.
Supporting key regulations like the Accessible Canada Act (ACA), the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), and the Web Content Accessibility Guidelines (WCAG), Airport CX helps airports advance toward accessibility and compliance to meet their obligations and deliver a smoother journey for all travelers.
With these essential principles in mind, let’s explore the powerful features of Airport CX that make travel more inclusive for everyone.
Ready to Make Your Airport More Accessible? Start Here.
From the moment passengers enter the terminal to the time they board, every message matters. Here are the key features within Airport CX that help airports deliver information clearly, effectively, and accessibly—no matter who’s traveling or how busy the day gets.
Announcements Everyone Can Catch
The content broadcast by the Public Address system is displayed on designated areas of the flight information screens. This integration allows passengers with hearing impairments to access audio information in a variety of text formats.
Human-like content quality Text-to-Speech
Visual message with Speech-to-Text
Smart Displays That Put Passengers First
Real-time updates meet inclusive screen design. Airport CX delivers clear, accessible information through digital signage that follows WCAG standards, ensuring readability from a distance, safe visuals for all passengers, and instant updates across the terminal.
Seizure-safe screens
Large fonts
Legible and user-friendly
High-contrast visuals
Safe refresh rates
Smarter Wayfinding for Modern Airports
Our orientation information displays offer both manual operation and automatic adjustment based on arriving and departing flights, providing passengers with real-time navigation through the terminal in the required languages.
Empower travelers with real-time guidance
Accessibility for all, including passengers with disabilities
Address Passengers in Multiple Languages
Our multi-functional system allows you to provide passengers with clear and concise information in their own language, meeting the needs of a diverse group of travelers passing through airports.
With 40+ languages and global symbol support, Airport CX makes sure language is never a barrier for passengers at the airport.
Delivering Visual and Audio Alerts When Every Second Counts
With one click, airport staff can instantly update every display and PA system to broadcast visual and audio emergency alerts. Set the trigger points and define the actions your FIDS and announcement system to take. This addresses the most vast possible audience.
Enhancing Airport Accessibility with Hearing Loop Integration
Airport CX enhances accessibility by supporting hearing loop technology, transmitting announcements clearly and directly to hearing aids. This integration helps airports provide inclusive communication in line with accessibility regulations.
Learn how Windsor International Airport set the standard for inclusive audio communication.
While Airport CX is designed in alignment with accessibility standards and regulations, full compliance depends on proper implementation by the airport and may require additional measures beyond our platform.